“If human interaction is what drives emotionally meaningful customer experiences, how do we compete in a digital future?” IT industry has dramatically evolved customer expectations…
Category: Hotel Guest Experience
In the competitive Hospitality industry there is only one boss – the Guest, who has the ultimate power to take away your business and spend…
While attracting new guests is undoubtedly very important for any hotel business, most good hoteliers have realised that it’s actually better to invest in customer…